Customer Service Representative
Giannella Modern Bakery Giannella Modern Bakery Paterson, NJ Paterson, NJ Part-time Full-time Part-time Full-time From $16 an hour From $16 an hour 17 hours ago 17 hours ago 17 hours ago We are seeking an experienced, highly organized, detail-oriented and resourceful Customer Service Representative who will respond to all incoming calls.
Serves customers by Providing product and service information; resolving product and service problems.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Skills/
Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Bilingual (Spanish).
Experience with MyOnlineBakery preferred Job Types:
Full-time, Part-time Pay:
From $16.
00 per hour Shift:
8 hour shift Work setting:
In-person Ability to commute/relocate:
Paterson, NJ 07501:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Serves customers by Providing product and service information; resolving product and service problems.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Skills/
Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Bilingual (Spanish).
Experience with MyOnlineBakery preferred Job Types:
Full-time, Part-time Pay:
From $16.
00 per hour Shift:
8 hour shift Work setting:
In-person Ability to commute/relocate:
Paterson, NJ 07501:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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